Detroit, USA
The non-structural service empowering the residents waiting for structural prevention
Through flood preparation, a resident-elected flood committee, JC Plan_D gives voice to the Jefferson Chalmers‘ residents. The service also provide an emergency service during a flood to achieve a better prevention. The final deliverable is an animation and a service blueprint.
Timeline
January-May 2022
Scope
UX Research
Data Visualization
Animation
Tools
Adobe Creative Suite
Keynote
Figma
Service Design
This service aims to bridge the gap in flood information and create neighborhood empowerment to better prepare residents before a flood. Also, it can create a service that helps Detroit residents get connected to localized Jefferson Chalmers weather information, rescuer resources, and community members during a flood emergency
Research
We conducted some secondary research to better know about this area. Here are the goals for the research we've set up:
Reasons for flood risk in Detroit
Detroit flood risk now and projection
Flood impacts people
Factors that perpetuate flood impacts
Flood protocols and protection from other areas
At the end of this step, we also analyze the collected data and visualize them, facilitating our communication with our target audiences.
Interview with Residents and Experts
Interview with Jefferson Chalmers residents to generate discussion and learn more about participants’ needs, pain points, and desires
Understand the other actors that are involved with flooding
Co-Creation Session
Facilitate discussion and generate an environment of openness and trust to ensure all participants were comfortable sharing their experiences. Understand what information residents know and need. Learn how to organize a group of community members to create a flood advisory committee
Service Blue Print
